Terms and Conditions

Terms and Conditions
Last updated: May 2026
Please read these Terms carefully before using our platform. By creating an account, purchasing or receiving a package, creating an event, uploading content, ordering printed products, or otherwise using Capture Core Moments, you agree to these Terms.

1. General Provisions and Scope
These Terms and Conditions ("GTC") govern the contractual relationship between Capture Core Moments UG (haftungsbeschraenkt), Cosimastrasse 121, 81925 Munich, Germany (the "Provider", "we" or "us"), and users of the Capture Core Moments digital event and photo-sharing platform (the "Customer", "Host", "Guest", "you" or "User").
Capture Core Moments provides a web-based platform that enables hosts to create private or semi-private event galleries for collecting, organizing, displaying, downloading and sharing photos, videos, text messages and voice/audio messages from private or professional events. These GTC apply to consumers and businesses unless expressly stated otherwise. Consumers are natural persons entering into a legal transaction for purposes predominantly outside their trade or profession (Section 13 BGB). Businesses are natural or legal persons acting in the exercise of their commercial or professional activity (Section 14 BGB).

2. Description of Services
The Platform may include, depending on package and feature availability:
- Creation and configuration of event-specific galleries.
- QR-code and link-based guest upload pages.
- Upload, hosting, preview, download and sharing of photos, videos, text messages, guestbook entries and voice/audio messages.
- Gallery design, album and event settings, access and download controls, comments, likes or reactions, notifications, co-organizer invitations and host administration tools.
- Temporary cloud-based storage for the selected package period.
- Gift purchase or gift redemption features.
- Optional physical products, such as photo books or QR-code cards, produced through external fulfillment partners.
- Optional template, design, preview or customization integrations, including third-party integrations where offered.
- Support, invoice, tax, currency, language, security, affiliate, referral and related operational functions.
We provide the technical Platform. We do not guarantee a specific number of guest uploads, guest participation, upload quality, print quality of low-resolution source files, uninterrupted availability, or that an event link will remain private if you share it beyond the intended recipients.

3. Proper Use and Event Limitation
Each purchased event gallery may only be used for the event, purpose and storage period included in the selected package, unless we expressly agree otherwise. You must not use one gallery for multiple unrelated events, continuous commercial storage, unlawful monitoring, public file hosting, scraping, spam, malware distribution, harassment, privacy violations, or activity that threatens system stability or exceeds fair use. We may restrict, throttle, suspend or terminate access where needed to protect users, third parties, the Platform, legal rights or system stability.

4. Registration and Account Security
4.1 You must be at least 18 years old and legally capable of entering into a binding contract.
4.2 You must provide accurate and complete account, billing, invoice and contact information and keep it up to date.
4.3 You are responsible for all activity under your account, invited event links and QR codes. Keep credentials, private links and QR codes confidential and report any unauthorized use immediately to info@capturecoremoments.com.

5. Packages, Prices, Currency, Tax and Payment
5.1 We offer packages with different scopes, features, storage durations, upload/download limits, product options and prices. The current scope is displayed before purchase.
5.2 Prices are generally displayed and managed in Euros (EUR). Depending on your location, browser settings or selected preference, prices may also be displayed in other currencies for convenience. Currency conversion may use exchange-rate providers and approximate IP-based location. Exchange rates can change. Unless we state otherwise, converted prices shown before checkout are informational; the final amount, currency and payment conditions displayed during checkout are binding.
5.3 Pursuant to Section 19(1) German Value Added Tax Act (UStG), no German VAT is charged or shown while the Provider qualifies as a small business ("Kleinunternehmer"). If our tax status, legal requirements or customer location require different tax treatment, prices, invoices and checkout information may be adjusted accordingly.
5.4 Payment is due immediately upon purchase unless another payment method is expressly offered. Payments are processed through external payment providers such as Stripe. We do not store full credit card numbers. In case of non-payment, chargeback, suspected fraud or payment failure, we may suspend or restrict access to paid features.
5.5 For business customers, we may request company and invoice details. Where a VAT ID validation feature is used or legally required, we may validate VAT IDs and store validation evidence for accounting, tax, fraud-prevention or compliance purposes.

6. Gifts, Referral, Affiliate and Payout Features
Gift, referral or affiliate features may be offered from time to time. Gift packages may be subject to redemption rules, availability, package scope and expiry information displayed during purchase or redemption. Gift purchases may require the purchaser to provide recipient name and email address, sender details, billing address, optional personal message and payment details. Gift codes are intended for one-time redemption by the recipient or a permitted transferee, unless stated otherwise. The purchaser is responsible for entering the correct recipient email address and for ensuring that any personal message is lawful and appropriate. Delivery of the gift code by email or activation of the digital service may begin immediately after payment; where permitted by law, withdrawal rights may expire or be limited once immediate digital delivery has begun or the gift code has been redeemed. Referral and affiliate participation may be subject to separate program rules, fraud checks, attribution cookies, payout thresholds, invoice requirements, tax obligations, PayPal or other payout methods, and verification. The affiliate program may operate a tiered commission structure under which an affiliate may earn commissions both on their own referred sales and on sales generated by affiliates they have in turn referred to the program; the applicable rates and tiers are set out in the program rules displayed at the time of enrollment. Affiliate payouts may be processed using a self-billing procedure (Gutschrift) pursuant to §14 German Value Added Tax Act (UStG), whereby we issue the settlement document on behalf of the affiliate in lieu of a traditional invoice. Affiliates who qualify for this procedure may be asked to sign a self-billing agreement; by accepting the program rules they authorize us to issue such documents on their behalf. We may refuse, reverse or withhold commissions or benefits where required by law or where misuse, self-referral, fake traffic, chargebacks, fraud or policy violations are suspected.

7. Voluntary Social Commitment
As part of our voluntary social commitment, Capture Core Moments UG (haftungsbeschraenkt) may donate 1 EUR per purchased package to DKMS (Deutsche Knochenmarkspenderdatei gGmbH). This contribution is made solely by us from our own revenue. It is not a customer donation, not a price component, not tax-deductible for the customer, and does not reduce refunds or withdrawal rights. We may adjust, pause or discontinue this voluntary contribution in the future.

8. Right of Withdrawal for EU/EEA Consumers
8.1 If you are an EU or EEA consumer, you generally have a statutory right to withdraw from the contract within 14 days without giving any reason.
8.2 The withdrawal period begins after conclusion of the contract, unless statutory rules provide otherwise.
8.3 To exercise the right of withdrawal, contact Capture Core Moments UG (haftungsbeschraenkt), Cosimastrasse 121, 81925 Munich, Germany, email: info@capturecoremoments.com, with an unequivocal statement.
8.4 For digital content or digital services, the right of withdrawal may expire early if, before payment or activation, you expressly request immediate performance and acknowledge the statutory consequence for your withdrawal right. If a paid digital package has not yet been activated, no event has been created with it, no upload/storage/download or other paid package functionality has been used, and no custom product has been ordered, we may cancel or refund the unused package on request; mandatory statutory rights remain unaffected. If the digital service has already started or been used after the required acknowledgement, refunds may be refused or reduced where permitted by law.
8.5 In addition to mandatory statutory withdrawal rights, we may offer a voluntary 30-day money-back guarantee for certain paid digital packages. Unless stated otherwise at checkout or on the pricing page, this voluntary guarantee applies only if the paid package has been used solely within the limits of the free plan and those limits have not been exceeded, including any applicable photo upload, storage, download, event or feature limits. If paid functionality beyond the free plan has been used, the package has been activated beyond free-plan limits, or a custom product has been ordered, we may refuse or reduce the refund where permitted by law. This voluntary guarantee does not affect mandatory statutory rights.
8.6 Custom printed products, personalized products or products produced according to your specifications may be excluded from withdrawal rights where permitted by law.
8.7 Model withdrawal form: If you wish to withdraw from the contract, you may send us a clear statement by email or post. You may use the following wording, but it is not mandatory: \"I/we hereby withdraw from the contract concluded by me/us for the purchase of the following service/product: [package/order], ordered on [date], name of consumer(s), address of consumer(s), email used for the order, date.\"

9. User Content, Rights and Licenses
9.1 You and your guests retain ownership of content uploaded to the Platform ("User Content").
9.2 You grant us a non-exclusive, worldwide, limited license to store, host, process, copy, transcode, compress, create thumbnails or previews, display, make available, transmit, download, back up and otherwise technically process User Content solely as necessary to provide, secure, support and improve the Platform, fulfill orders, comply with law, and enforce these Terms.
9.3 We will not use private User Content for advertising or public marketing without explicit permission, except for anonymized or aggregated technical and usage information that does not identify the content or individuals.
9.4 You are responsible for the legality, accuracy, quality and rights clearance of User Content uploaded by you or your invited guests. This includes copyrights, image rights, personality rights, privacy rights, rights of performers, rights of children and minors, venue restrictions, professional photographer or vendor rights, music or audio rights, and any required permissions from identifiable persons.
9.5 As Host, you must ensure that guests know they are using the Platform, have access to our Privacy Policy, understand the purpose of the gallery, and have any required consent before uploading or being shown/heard in content. You must share event links and QR codes only with intended recipients and remove or request removal of unlawful or objectionable content promptly.

10. Prohibited Content and Abuse
You must not upload or make available content that is illegal, abusive, defamatory, hateful, discriminatory, threatening, pornographic, exploitative, invasive of privacy, infringing, malicious, deceptive, spam-like, unsafe, or otherwise violates law, third-party rights or these Terms. Content involving minors requires particular care and all legally required permissions, including parental or guardian consent where required. Hosts must take special care for school, childcare, family, healthcare, sensitive-location or other events where children or vulnerable persons may appear or be heard. We may remove, block, restrict or report content and suspend accounts where we reasonably believe this is necessary for legal, safety, security, abuse-prevention or rights-protection reasons. We may use account notices, email or support replies to explain moderation decisions where appropriate, and affected users may contact us to request review or clarification. These rules are intended to be clear, proportionate and understandable for users of the Platform.

11. Takedown, Guest and Third-Party Requests
If you believe content on the Platform violates your rights, privacy, image rights, copyright or these Terms, contact us at info@capturecoremoments.com with enough information to identify the relevant event, upload, link, rights holder and issue. We may ask the Host for clarification, remove or restrict content, preserve evidence, or take other proportionate steps. We cannot always verify private-event context without cooperation from the Host or requester.

12. Notice, Action and Moderation Process
Users, guests and third parties may report illegal content, rights violations, privacy concerns or abuse by emailing info@capturecoremoments.com. A useful notice should include the relevant event link or upload, a description of the issue, the legal or rights-based reason for the report, and contact details for follow-up. We review notices and may remove, disable access to, restrict visibility of, preserve or report content where this is necessary and proportionate. Where legally required and reasonably possible, we provide a statement of reasons for restrictions and offer a way to request review. Manifestly unfounded, abusive or repeated notices may be rejected or limited.

13. Storage Duration, Downloads and Deletion
13.1 User Content is stored for the storage period included in the selected package or feature. Typical package periods may range from 180 to 365 days, but the specific package information controls.
13.2 You are responsible for downloading and backing up your content before the storage period expires, before deleting an event, or before terminating your account.
13.3 After expiry, deletion request, account termination or package cancellation, content may be deleted or access may end. Some information may remain for limited periods in backups, logs, invoices, consent records, legal records, fraud-prevention records or other systems where required by law or legitimate interests.
13.4 We are not liable for loss of content except in cases of intent, gross negligence, injury to life, body or health, statutory liability, or other liability that cannot be excluded under German law.

14. Printed Products and Physical Orders
Printed products are produced using the files, layouts, addresses and order information submitted or selected by you. You are responsible for reviewing source files, image quality, spelling, crop, layout, recipient details and shipping information before ordering. Colors, brightness, crop, format and material appearance may vary between screen preview and physical product. Production and shipping are handled by external fulfillment and logistics partners. Delivery dates are estimates unless expressly guaranteed. We are not responsible for defects caused by incorrect user input, low-resolution uploads, unsuitable files, wrong addresses or missed delivery attempts, except where mandatory law provides otherwise.

15. Availability, Maintenance and Technical Changes
We aim to provide reliable service but do not guarantee uninterrupted availability. Temporary interruptions may occur due to maintenance, updates, security measures, third-party provider issues, network problems, force majeure or technical faults. We may add, change, suspend or discontinue features where reasonable, including for security, legal, technical or operational reasons, while considering legitimate customer interests.

16. Data Protection and Confidentiality
Our Privacy Policy explains how personal data is processed. By using the Platform, you acknowledge that the Platform processes personal data, including IP addresses, language and currency preferences, guest uploads, payment/order information, legal consent records, and technical logs. Hosts are responsible for using the Platform lawfully toward their guests and event participants. Business customers must enter into any required data processing agreement before using the Platform for processing personal data on behalf of others where required by law. Business customers who need a data processing agreement may request the current template by emailing info@capturecoremoments.com before using the Platform for such processing.

17. Liability
17.1 We are liable without limitation for intent, gross negligence, injury to life, body or health, mandatory statutory liability, and guarantees expressly assumed by us.
17.2 In cases of slight negligence, we are liable only for breach of essential contractual obligations (cardinal obligations) and only for foreseeable, typical damages. Essential obligations are obligations whose fulfillment makes proper performance of the contract possible and on which you may regularly rely. To the extent permitted by law, liability in such cases is limited to the amount paid for the affected package or order.
17.3 We are not responsible for user or guest content, unlawful sharing of event links, missing third party consent, incorrect user information, third-party provider outages, or data loss caused by your failure to download or back up content before expiry, except where mandatory law provides otherwise.

18. Termination and Access Restriction
You may terminate your account at any time. Upon termination, access to stored content may end and content may be deleted according to the package, deletion and retention rules. Termination does not entitle you to a refund of fees already paid unless required by law. We may suspend or terminate access for objective reasons, including non-payment, chargebacks, misuse, illegal content, security risks, legal violations, infringement, fraud, excessive use or breach of these Terms, while considering proportionality where required.

19. Intellectual Property
All rights to the Platform, software, design, branding, trademarks, texts, templates, workflows, documentation and code remain with us or our licensors. You may not copy, modify, reverse engineer, scrape, reproduce, redistribute, resell or create derivative works from the Platform except as expressly permitted by law or by us in writing.

20. Governing Law and Jurisdiction
These GTC are governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For business customers, the place of jurisdiction is Munich, Germany. For consumers, statutory jurisdiction rules apply.
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. The former EU Online Dispute Resolution platform has been discontinued and is no longer available for new consumer complaints.

21. Changes to These Terms
We may modify these Terms for valid reasons, such as legal, technical, security, provider, feature or business changes. Changes will be communicated by email, platform notice or publication on the website where appropriate. If you object to material changes, you may stop using the Platform or terminate your account. Changes do not affect mandatory consumer rights.

22. Severability
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected. The invalid provision will be replaced by the statutory rule or a valid provision that comes closest to the economic and legal purpose, where legally permissible.

23. Contact
Capture Core Moments UG (haftungsbeschraenkt)
Cosimastrasse 121
81925 Munich, Germany
Email: info@capturecoremoments.com
Website: www.capturecoremoments.com